London
Manual Labour
Contract
19-01-2026
02-02-2026
Kingston
£neg
Neighbourhood and Community Ranger Role purpose The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. Neighbourhood and Community Rangers are part of a team that strengthen all sections of the community’s wellbeing by collaborating with residents, organisations, service providers and partners; identifying needs, shaping services that address priorities which enable community led provision and initiatives to take place. The role reports directly to the Neighbourhood Manager Key activities Performance Works with manager and colleagues to define outcomes, set targets and monitor performance, within a culture of continual improvement Supports operational plans to ensure that the resources within the teams are used to best effect and impact Customers and Partners Builds strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way Supports Kingston’s commitment to community cohesion and valuing diversity and social inclusion Digital/New Ways of Working Uses new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminating paper-based processes wherever possible. Delivery Community & Councillor Support: Assist Councillors in their Neighbourhoods, supporting local projects, community engagement, and environmental improvements (e.g., planting, clean-up campaigns). Neighbourhood Projects & Partnerships: Work with services, partners (e.g., Police, voluntary sector), and stakeholders to deliver initiatives, resolve local issues, and enhance community safety and cohesion. Customer & Resident Engagement: Liaise with the Customer Contact Centre to address resident concerns and support vulnerable residents through community response initiatives. Operational & Environmental Maintenance: Provide rapid responses to local environmental issues, oversee graffiti removal, and implement the Special Cleanse Programme. Contract & Compliance Monitoring: Work collaboratively with contractors to ensure service delivery meets required standards, addressing any issues promptly and escalating concerns to Neighbourhood Managers or Contract Officers where necessary. Community Leadership & Events: Act as an ambassador for the Council, support ward funding projects, and lead volunteer activities such as litter picks and action days. Corporate & Strategic Support: Contribute to projects across the Residents and Communities directorate, champion climate action and community resilience Flexible Support Across the Directorate: Work dynamically across the Residents and Communities Directorate, assisting with service delivery and projects as needed. Participate in a rota to provide support outside core hours in response to community needs. Equality and Diversity Embeds equity, equality, fairness and diversity into all aspects of team working and service delivery The person In order to successfully deliver the responsibilities of the role, you will need to: Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment Demonstrate agility and adaptability in mindset and ways of working Work successfully with key stakeholders within and outside of the Council Demonstrate commitment to own personal and professional development to meet the changing demands of the role Demonstrate innovation and creativity Actively engage in positive cross organisational communications and team working Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task. Our Values Becoming an enabling council is a key principle that runs through our organisational development and is embedded in everything we do. Underpinning these priorities are the following values: Supportive of trying new ideas, with the courage to change direction. Transparent and connected in all that we think, say and do. Appreciative of each other, recognising and celebrating success. Respectful of difference and valuing diversity.